Refund policy

RETURN & REFUND POLICY

We want you to be happy with your Sansof bedding. If you need to return an item, please contact us before sending anything back.

Email: info@sansof.shop

30-DAY RETURNS

In addition to your statutory rights, we accept eligible returns within 30 days of delivery.

For returns made under our voluntary 30-day returns policy, items should be clean, unused, undamaged and in a condition suitable for resale. Where reasonably possible, please return the item in its original packaging.

This 30-day returns policy does not affect your statutory rights.

UK CANCELLATION RIGHTS

If you are a UK consumer purchasing online, you normally have the legal right to cancel your order without giving a reason within 14 days of receiving your goods.

To exercise this right, please contact us within 14 days of receiving your order.

After notifying us that you wish to cancel, you must return the goods within a further 14 days.

You may inspect the product in the same way you reasonably would in a physical shop. We may make a deduction from your refund if the value of the goods has been reduced because they have been handled more than necessary to establish their nature, characteristics and suitability.

HOW TO MAKE A RETURN

Before returning an item, please contact us at:

Email: info@sansof.shop

Please include:

• your order number
• the item you wish to return
• the reason for the return, if applicable

Once we receive your return request, we will provide the appropriate return instructions and our UK return address.

All approved returns are sent to a UK return address.

Please do not send items back without contacting us first.

RETURN SHIPPING

Unless the item is faulty, damaged, incorrect, or we are otherwise required by law to cover the cost, the customer is responsible for the cost of return shipping.

We strongly recommend using a tracked delivery service and keeping proof of postage until your refund has been completed.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is damaged, defective, not as described, or you have received the wrong product, please contact us as soon as possible.

Please include:

• your order number
• a description of the issue
• clear photographs showing the problem, where appropriate

Where an item is confirmed as faulty, damaged, incorrect or otherwise covered by your statutory consumer rights, we will provide the appropriate remedy required by law and cover reasonable return costs where required.

Your statutory rights are not affected by this policy.

REFUNDS

Once we receive and inspect your return, we will notify you.

If your return is approved, the refund will be issued to your original payment method.

Where statutory cancellation rights apply, we will process your refund within 14 days of receiving the returned goods or receiving evidence that you have sent the goods back, whichever is earlier.

If you paid for standard delivery, the standard delivery charge will also be refunded where required by UK consumer law.

If you chose a more expensive express, premium or upgraded delivery service, any amount above the cost of our standard delivery option is not refundable unless otherwise required by law.

Please note that your bank or payment provider may take additional time to process and display the refund after we issue it.

STANDARD MADE-TO-ORDER PRODUCTS

Many Sansof products are made to order after you place your order.

Choosing from our standard options offered on the website — such as standard bed sizes, colours, fabrics, pillowcase styles or fitted sheet depths — does not by itself make an item a bespoke or personalised product.

Standard Sansof products ordered using the regular options available on our website remain subject to the returns and cancellation terms stated in this policy.

CUSTOM AND PERSONALISED ITEMS

Items made specifically to a customer's individual specifications may be excluded from the statutory right to cancel where an exemption under UK consumer law applies.

This may include, for example:

• custom dimensions that are not part of our standard size range
• bespoke modifications requested specifically by the customer
• personalised products made uniquely for an individual customer

Where a product will not qualify for the statutory right to cancel because it is genuinely custom or personalised, we will make this clear before purchase.

This does not affect your statutory rights if an item is faulty, damaged, not as described or not fit for purpose.

EXCHANGES

If you would like a different size, colour, fabric or design, please contact us before returning your item.

Where possible, we will advise you of the available options.

Depending on the circumstances, we may ask you to return the original item and place a new order.

For return, exchange or refund questions:

Sansof
Email: info@sansof.shop

Customer Support:
Monday–Friday, 9:00–17:00 UK time

MODEL CANCELLATION FORM

You do not have to use this form, but you may use it if you wish to exercise your statutory right to cancel.

To: Sansof
Email: info@sansof.shop

I hereby give notice that I cancel my contract for the sale of the following goods:

Order number:

Goods:

Ordered on:

Received on:

Customer name:

Customer address:

Date:

This policy does not affect your statutory rights.